The goal of the human rights complaints process is to resolve disputes between parties in a way that:
- is accessible, timely, inexpensive, informal and flexible
- is procedurally fair
- applies human rights law and principle
- is proportional to the circumstances of each complaint
- is supportive of the parties involved in the hearing process
- realizes that there are other ways to resolve disputes
These considerations should guide the actions and decisions of all people involved in the complaint process.
The Human Rights Commission realizes that there are other ways to resolve disputes. One way we can help is to encourage the parties to resolve complaints on their own. Mediation can happen early on in the process and also later when a complaint goes to a hearing.
What are the benefits of mediation?
Mediation is not about arguing who is right and who is wrong. It is about trying to find a creative solution to a problem. Mediation works well for everyone because:
- it is free
- it is confidential
- it is fast, easy and informal
- it is not adversarial
- the parties are in control of the process
- the goal is to find creative and restorative solutions
Does the Human Rights Commission’s Mediator represent me?
The Human Rights Commission has its own mediator who knows about human rights law. The mediator also knows about the issues in the complaint. The Commission’s mediator does not represent wither party and cannot give legal advice. The mediator’s role is to help the parties resolve the complaint.
Everything discussed at mediation is confidential.
You can go to mediation on your own or get help from family, friends or another support person. You can also bring your own lawyer, but there is no need to do so.
How to prepare for mediation?
Human rights law tries to put people back in the same place they would have been, but for the discrimination or harassment. The law is not meant to punish people who have discriminated or harassed you.
Think about why resolving this complaint is important and what you need to happen to resolve it.
The Complainant should prepare a written proposal in advance of the mediation. A proposal says what the Complainant is looking for to resolve the complaint. For help on writing a proposal use one of our Forms.
Examples of proposals for resolution might be:
- I need a specific accommodation, such as a new desk at work, a ramp in my apartment building or time off work for a religious reason
- I want to stay at my job. I need my harasser to be moved from my immediate work area or I need my employer to make sure they comply with the Human Rights Act
- I want to find another job and move on. I need an apology or a letter of reference
- I am looking for money to compensate me for injury to my dignity, feelings and self-respect (general damages)
- I lost money or had to spend money on certain items, such as lost income, increased rent or moving expenses (special damages)
The Respondent may respond to the proposal in advance of the mediation. Or the Respondent may want to discuss it at the actual mediation.
Before the mediation starts, the parties sign an agreement to participate in mediation. The agreement sets out the rules of mediation, the process to be followed and the role of the mediator. The parties agree to listen to each other and be respectful. Anything discussed at mediation is confidential.
What happens at a mediation?
The goal of mediation is to resolve complaints quickly and amicably.
Mediation can happen by email, phone or face to face. Each party gets a chance to tell their side of the story. Usually, the parties exchange proposals by email. The mediator then talks to each party separately and helps them find a solution to the problem.
Pilot Project – Do you want the mediator’s opinion?
In some cases, the parties might agree to have the mediator tell them what they would do if they were the adjudicator. This is not meant to be legal advice or a binding decision. Instead, it is to encourage the parties to think about different ways to resolve the complaint.
This option might happen when:
- the mediator has enough information to give their opinion
- the complaint is simple and uncomplicated
- the parties are not represented by lawyers or a lawyer or support person attends the mediation, but does not play an active role
- the facts are generally not in dispute
- there are few to no witnesses and credibility is not at issue
The mediator hears both sides of the story and gives the parties their opinion. Based on what is said, the parties can agree to those terms and sign a settlement agreement.
What is a formal settlement agreement?
The mediator helps draft a settlement agreement if the complaint is resolved. A settlement agreement outlines the terms agreed to by the parties. It also says that the terms are confidential and that it ends the dispute between the parties. However, a complaint can be re-opened if the terms of the agreement are not followed.
Each party is free to get independent legal advice before signing the agreement.
What happens if the parties are unable to reach an agreement?
The mediator will tell the parties what happens next. The complaint will either go to an investigation or a hearing, depending on where it is in the process. When this happens you do not lose your place in the queue.
The mediator will also discuss other procedural options like the Executive Director’s section 31 deferral and section 32 dismissal powers.
Commission staff will not have had any previous involvement in the file and will not be aware of anything that was said during mediation.
The parties can always return to mediation at any other time in the process.
Failure to Participate in Mediation
The parties have a responsibility to participate in the human rights process. They must attend and be prepared for mediation. A party must keep their contact information current and advise the Commission if they move or change phone numbers or email addresses.
A party can ask for more time to send in or respond to a proposal. The request must be made to the mediator who will inform the other side.
A party can change their mind about mediation. You must contact the mediator if this happens and let them know. The complaint will be transferred to a Human Rights Specialist for an investigation.
A complainant can also decide to withdraw their complaint. A complaint can be withdrawn verbally or in writing. If a complainant fails to participate in mediation we will assume they no longer want to continue. Their complaint will be considered withdrawn and the file closed.
Remedies in Human Rights Law
Remedies in human rights law try to put the Complainant in the position they would have been in if the alleged discriminatory action had not occurred. It is not intended to punish the Respondent.
The mediator can give you more information about specific remedies and how to calculate them.
What are general damages?
General damages are typically awarded for injury to dignity, feelings and self-respect caused by the discrimination or harassment. In Newfoundland and Labrador general damages are generally not high:
- a Complainant who experienced harassment in the workplace: $5,000.00
- a Complainant who was denied a job because of their gender: $7,000.00
- a Complainant who was denied the use of a taxi service because of their service animal: $5,000.00
Some of the factors that may be considered when determining general damages are:
- the impact the discrimination had on you
- how badly you were treated
- the vulnerability of the Complainant
- whether the discrimination happened on one occasion or over a long period of time
What are special damages?
Special damages are intended to compensate you for money that you have lost or been forced to spend because of the discrimination or harassment (out-of-pocket expenses). For example:
If you lost your job because of discrimination, you should calculate the amount of earned income that you lost each week that you were unemployed. For example, if you earned $10 per hour and you were off work for 10 weeks, you would ask for:
$10 per hour x 35 hours per week x 10 weeks = $3,500
If a landlord refused to rent an apartment to you for a discriminatory reason, and as a result, you had to rent a more expensive apartment, you can ask for the difference in rent for a reasonable period of time. If you were evicted for a discriminatory reason, you could also claim your moving costs.
If the difference in rent is $200 per month, you could ask for:
$200 X 4 months = $800
Moving truck costs = $840.00
What are public interest remedies?
You can make proposals to change things for more people than just yourself. Public interest proposals are designed to prevent discrimination and harassment in the future. They can also be educational, giving others a better understanding of discrimination and harassment. The details of your complaint remain confidential.
Some specific public interest proposals might include:
- human rights education and training
- developing human rights policies and procedures
- elimination of workplace barriers for women, racialized people, members of the LGBTQ community or people with disabilities
- developing an internal human rights complaints procedure
- posting human rights information at work
- informing employees about their human rights obligations
- donating to a charity
What is the duty to mitigate?
The duty to mitigate means that you have try to limit the harm of discrimination and/or harassment. For example, if you get fired, you have to make reasonable efforts to try to find another job so that you reduce your financial losses. This may mean taking lesser-paid work or expanding the job search area. You will need to prove this by providing income tax returns and information about the efforts you made to find other work.